Refund policy

Returns and Refunds Policy
Every item you purchase from us is custom-printed and made-to-order through our manufacturing partners. Because these pieces are unique and produced specifically for you when your Shopify order is processed, we maintain a strict policy to manage this tailored process.
1. Damaged, Defective, or Incorrect Items
If your item arrives with a manufacturing defect, printing error, or is damaged during transit, you are eligible for a free replacement or a full refund.
To initiate a claim for a faulty item:
  • Timeframe: You must contact us within 30 days of the package being delivered.
  • Do Not Return to Sender: Please do not mail the item back to the address on the shipping label. That goes to a fulfillment warehouse and your return will not be processed.
  • Evidence Required: Send an email to [Insert Email Address] with your Shopify Order Number (e.g., #1001) and clear photo or video proof showing the printing defect or damaged area.
  • Resolution: Once approved by our production team, we will order a complimentary reprint or issue a full refund to your original payment method.
2. Change of Mind, Wrong Size, or Wrong Colour
Because items are custom-made only once an order is placed, we do not accept returns, refunds, or exchanges for general change of mind, ordering the wrong size, or choosing the incorrect colour.
  • We highly encourage you to review the Size Charts provided on each Shopify product listing page before checking out to ensure a proper fit.
3. Order Cancellations and Modifications
If you make a mistake with your order, please contact us immediately at [Insert Email Address].
  • Orders can only be cancelled or modified if they have not yet been sent to production by our manufacturing partners.
  • We cannot guarantee cancellations once payment is processed, as our automated Shopify integration sends orders to production quickly. [1]
4. Incorrect Shipping Address & Failed Delivery
Please double-check your shipping details before finalizing your order.
  • If a package is deemed undeliverable due to an incorrect address provided at checkout, or if it is returned to sender, the order will not be eligible for a free reprint or full refund.
  • Any replacement orders required due to address errors must be placed at the customer's expense.
5. Processing Time for Approved Refunds
Once a refund is approved by our support team, the credit will automatically apply to your original payment method via Shopify. Please allow 5 to 10 business days for your financial institution to clear the funds into your account.