Shipping policy
Shipping Policy
Thank you for shopping with Cursed Humility. Because our apparel collection utilizes a custom Print-on-Demand (POD) manufacturing model, garments are printed, cut, and sewn only when an active order is placed. This sustainable workflow reduces fashion waste but requires unique handling and delivery timelines.
Our core global fulfillment networks (Printify and Tapstitch) operate specialized production hubs worldwide (primarily across Asia and the United States). Depending on your global destination and the specific style ordered, your items will ship directly from these overseas facilities to your doorstep.
1. Total Delivery Window
Your total wait time is calculated as: Production Time + International Transit Time.
- Production Time: All items are custom-made to order. Fabric printing, embroidery, quality inspections, and final packaging typically require 2 to 7 business days before handoff to the courier.
- Peak Seasons: During holidays, major sales, or limited-edition drops, production schedules can extend up to 10 business days.
2. Shipping Rates & Global Transit Times
Shipping rates are dynamically calculated at checkout based on the total weight, package dimensions, and specific manufacturing origin of the items in your cart.
| Destination | Shipping Tier | Estimated Transit Time (After Production) |
|---|---|---|
| Australia (Metro) | Standard Line | 6 to 14 business days |
| Australia (Regional/WA) | Standard Line | 10 to 20 business days |
| United States | Standard Domestic / Line | 2 to 7 business days |
| United Kingdom | Standard International | 5 to 12 business days |
| New Zealand | Standard International | 7 to 15 business days |
| Global Express (All Zones) | Priority Express | 3 to 8 business days |
Please note: National customs processing checkpoints can occasionally add 2–3 business days of unexpected transit delay to these estimates.
3. Multiple Package Shipments
Because we utilize different specialized international facilities depending on the exact garment style, fabric weight, or printing technique required, your items may ship separately. If you order a heavyweight hoodie and a standard t-shirt, they may arrive in two distinct packages at slightly different times. You will receive a unique tracking link for each parcel as it leaves its respective facility.
4. Tracking, Customs, and Import Taxes
- Tracking Activation: You will receive an automated shipping confirmation email containing a tracking link once an international label is generated. Please allow 48 to 72 hours for overseas couriers (such as DHL, FedEx, or specialized global postal lines) to scan the package and update tracking milestones.
- Local Carrier Handover: Once a package clears customs in your destination country, final delivery is typically handled by your local domestic postal service (e.g., Australia Post, USPS, Royal Mail, or New Zealand Post).
- International Duties & Taxes: Orders shipped outside the manufacturing hub's country may be subject to import taxes, customs duties, and fees levied by the destination country (such as VAT in the UK or GST in Australia/NZ). The buyer is solely responsible for handling any import clearance fees required to release the package at the border.
5. Lost, Stolen, or Damaged Goods
- Damaged Items: If an item arrives with structural printing defects or transit damage, please email support at infor@cursedhumility.com.au within 7 days of documented delivery. You must include clear photographs of the damage alongside your original order number.
- Missing Packages: If your tracking profile marks a package as "Delivered" but you cannot locate it, please check with household members and neighbours before contacting your local postal courier to file an inquiry. Cursed Humility is not liable for packages stolen after a documented successful delivery.